Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

Bring your gamer dreams into the blocky world of Minecraft! In this creative tutorial, you’ll learn how to build a realistic gaming setup — complete with a desk, monitor, keyboard, PC tower, LED ...

The Department of the Air Force has launched the Enterprise Service Desk, or ESD, an artificial intelligence-powered enterprise-IT-as-a-service, or EITaaS, that provides IT support across the U.S. Air ...

The U.S. Customs and Border Protection agency uses this procurement to ensure its offices and agencies can connect to IT systems. The U.S. Customs and Border Protection agency has given industry a ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

Officials in Tucson are asking members of the public for input on an app being developed by the public transit system SunTran. SunTran was operating 42 routes and more than 59,000 rides every weekday ...

The assistant secretary of the Navy for research, development and acquisition and the Department of the Navy chief information officer have designated Naval Enterprise Service Desk, or NESD, as the ...

The Department of Veterans Affairs has awarded General Dynamics Information Technology a potential five-year, $230.9 million contract to provide information technology support services for ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...